Terms and Conditions
Notes to participants of the virtual reality city tour:
- Participation is open to children 13 years and older (proof of age is required) accompanied by an adult.
- During the VR city tour, parents, teachers or supervisors and legal guardians have the duty to supervise their children and to ensure that the safety of the technical equipment is not jeopardized.
- Parents or supervisors or guardians are liable for their children.
- If it rains at the beginning of the tour or if rain is foreseeable during the two-hour tour, the tour will take place in a modified form in the Frankenturm.
There will be no return of tickets. - At the beginning of the tour, the necessary VR glasses will be handed over to you in working order, clean and disinfected.
Participants agree to handle the technical equipment with care. Visitors are liable for any damage caused by their behavior.
Upon return, the glasses will be checked for damage. The participant is liable for any (wilful) damage. - The taking of photos and video/audio recordings of the "Trever Code" application or the tour is not permitted.
- TTM is not obligated to wait for late purchasers of a ticket before beginning a Trever Code tour or the time slot. Treverer Code tours begin promptly at the time indicated on the ticket. TTM is not obligated to escort a late purchaser of a ticket to the Treverer Code tour that has already begun.
- Please also read "Important information about the virtual reality experience".
Group bookings (for max. 8 persons) are also available in foreign languages upon request. Please send your booking request with the desired date and number of persons (bookable from mid-March to mid-November daily between 10 a.m. and 4 p.m.) to:
Please do not use the VR goggles in case of
- a binocular vision disorder
- mental illnessheart disease
- other serious illnesses
- physical discomfort
The use of VR glasses can lead to the following:
- Seizures and epilepsy, even if there is no known pre-existing condition
- disturbances of the balanceInjuries due to tripping, standing up or hitting walls, furniture or other objects.
It is therefore essential to follow the instructions of the guide.
- Discontinue use immediately if you feel any form of discomfort or experience pain in the head or eyes, drowsiness, fatigue, or any symptoms resembling motion sickness or seasickness.
- The application shown in the VR goggles produces an immersive virtual reality that distracts you from and blocks your view of your actual surroundings.
- After a virtual reality experience, symptoms such as dizziness or other discomfort may occur, last for some time, and become more noticeable a few hours after use. These symptoms may put you at an increased risk of injury when participating in your usual real-world activities.
- Despite careful cleaning of the glasses, the risk of infection of diseases (infection of the eyes, skin or scalp) is not excluded.
Ticket return or rebooking / guided tours for individual guests
When purchasing tickets for the guided tours/adventure tours organized by TTM, in addition to the terms and conditions of the Ticket-Regional GTC, additional, more generous regulations apply with regard to ticket return/booking changes:
Tickets for the guided tours/adventure tours organized by TTM can be cancelled up to 48 h before the start of the respective event.
Cancellation must be made in writing to the organizer (Trier Tourismus und Marketing; e-mail:
A refund of the ticket fees is not possible. However, as a gesture of goodwill, tickets can either be rebooked for another date, or a value voucher for the ticket price only will be issued.
In case of cancellations less than 48h before the start of the event or no-show to the event, no ticket fees will be refunded.